Returns Policy
If you need to return an item, please first contact our customer service team. You can call us at 1-855-722-1728 or email us at [email protected]. Our representatives will assist you with the return process and provide you with a prepaid return shipping label, a Return Merchandise Authorization (RMA) number, and the return address to ensure your return goes smoothly.
Before contacting us, please have your order information ready, including your order number and purchase date, to help us process your request more quickly.
Return Conditions:
You can return eligible items within 30 days of receipt. Please ensure that the returned items are in new, unused condition, with all original packaging, tags, and accessories included. We cannot accept returns for items that show signs of use or wear.
The following items are not eligible for return:
- Custom or personalized items
- Items damaged due to misuse, wear, or accidental damage
If you have any questions about the eligibility of your item for return, please feel free to reach out to us.
Refund Processing:
Once we receive your returned item and confirm it meets our return criteria, we will typically process your refund within 3 business days. Refunds will be issued back to your original payment method. Please note that it may take up to 30 days for the refund to appear in your account, depending on your bank's processing times.
Missing or Incorrect Orders:
If you receive an item that is not what you ordered, or if something is missing from your order, please contact us immediately. We recommend checking your package right away to confirm if there are any discrepancies. Our team is here to help resolve any issues and ensure your satisfaction.
Customer Satisfaction Commitment:
We value the satisfaction of each customer and are committed to providing high-quality products and excellent service. If you encounter any issues during your shopping experience—whether related to returns, refunds, or any other inquiries—please don't hesitate to reach out to us.